Customer service

Find the answers to frequently asked questions or contact us directly.
​Customer service speaks English.


Phone 0045 96 10 10 89

Monday - Friday

9.00 - 15.00


Pencil Creativ Company A/S - Rasmus Færschs vej 23 - 7500 Holstebro - Denmark

Helle from customer serviceHelle from customer service


All articles in the placed order will be, as far as possible, sent as one shipment. If the articles are out of stock the shipment can be reduced. Your order will be dispatched within 2-4 working days from when we have received your payment. 

In addition to your order, we will charge freight. We corporate with several international couriers, and we will always make sure our customers get the lowest possible freight expenses. We will send you an order confirmation, with the full amount on email and our bank number. When we receive your payment, we ship your order. If you have any questions, please contact us on

We make reservations for the liability of misprints and sold out articles.


Private customers: Pre-pay by credit card and get your items delivered directly to your door.

Wholesalers: Prepayment.

Schools, local authorities, clubs, organisations:
You may apply for an “Account after suitable credit application”. There is no minimum order value and no handling charges.


Unused, unwanted and undamaged products in original packaging may be returned to us within 7 working days of receipt of the goods. When returning products please include your name, customer number and the invoice/delivery advice note number with the items – this information
must be shown on the outside of the package. Please DO NOT return goods without prior agreement.


Options regarding complaints

You can also use the European Commission's Online Dispute Resolution platform to file a complaint. This is especially relevant if you are a consumer resident outside Denmark, in another EU member state. File your complaint here -

When filing a complaint, you must state our email address:

About Creativ Company

Fax: +45 96 13 30 11

Bank details


Creativ Company A/S
Bank: Sydbank
IBAN-number: DE57200306001000519943
BIC-code/SWIFT-address: SYBKDE22

Terms and conditions

Read all the terms and conditions here.

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