Customer service

Find the answers to frequently asked questions or contact us directly.
​Customer service speaks English.

Telephone 0045 96 10 10 89

Monday

Tuesday

Wednesday

Thursday

Friday

9.00 - 15.00

9.00 - 15.00

9.00 - 15.00

9.00 - 15.00

9.00 - 15.00

 

Email

export@cchobby.com

Creativ Company
Rasmus Færschs vej 23
7500 Holstebro
Denmark

 

Fax: +45 96 13 30 11

 

Bank details
Creativ Company A/S
Bank: Sydbank
IBAN-number: DE57200306001000519943
BIC-code/SWIFT-address: SYBKDE22

"We are always ready by the

phone to help you"

- Julia from customer service

"We are always ready

by the phone to help you"

- Julia from customer service

Terms and conditions

Read alle the terms and condistions here.

Payment

Private customers: Pre-pay by credit or debit card and get your items delivered directly to your door.

Wholesalers: First orders only are proforma, thereafter 30 days nett. from date of invoice.

Schools, local authorities, clubs, organisations:
You may apply for an “Account” after completing a credit application. There is no minimum order value and no handling charges.


Delivery

All articles in the placed order will be, as far as possible, sent as one shipment. If the articles are out of stock the shipment can be reduced. Your order will be dispatched within 2-4 working days from when we have received your payment. 

In addition to your order, we will charge freight. We corporate with several international couriers, and we will always make sure our customers get the lowest possible freight expenses. We will send you an order confirmation, with the full amount on email and our bank number. When we receive your payment, we ship your order. If you have any questions, please contact us on export@cchobby.com

We make reservations for the liability of misprints and sold out articles.


Returns

Unused, unwanted or damaged products may be returned to us in original packaging within 7 working days of receipt of the goods. When returning products please include your name, customer number and the invoice/delivery advice note number with the items – this information must be shown on the outside of the package.

Please DO NOT return goods without prior agreement.

 

Options regarding complaints

You can also use the European Commission's Online Dispute Resolution platform to file a complaint. This is especially relevant if you are a consumer resident outside Denmark, in another EU member state. File your complaint here - http://ec.europa.eu/odr
When filing a complaint, you must state our email address: admin@cc-craft.co.uk

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